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FAQs

 

 

1. How can I open an account with you?
  Capitol Sedan & Limousine Service welcomes corporate and personal accounts. We offer personalized service to every client whether you are a first time client or a frequent client. You may open an account and make reservations by phone, Fax or online with our Contact form.
   
2. What types of payment do you accept?
  Capitol Sedan & Limousine Service accepts cash, checks, and credit cards such as Visa, Master card, American Express, and Discover.
   
3. What is the correct procedure to cancel my trip without being charged?
  Capitol Sedan & Limousine Service requires 24 hours notice prior for airport/local sedan services, and a minimum of 7 days notice for hourly/ stretch limousine services. If you do not cancel your trip within this time frame then you will be charged 50% of the total amount or the fare price.
   
4. Will I be picked up if my airport pickup is delayed, diverted, or ahead of Schedule?
  Capitol Sedan & Limousine Service dispatch department checks airport arrival times for each airport reservation. Drivers are kept informed of their passenger’s airport pickups. Waiting time begins 30 minutes after the airline’s scheduled arrival time. All airport pickups are made inside the airport terminals in the baggage claim area unless otherwise requested in advance.
   
5. Will I be charged for a “No Show”?
  Passengers must notify the office of any changes and /or cancellations to their reservations. They must notify the office of changes or cancellation within 24 hours for airport/local sedan services and a minimum of 7 days notice for hourly/ stretch limousine services. They will then be given a new cancellation number for reference. If a passenger is a “No Show” they will be charged the fare price.
   
6. How do I apply for a corporate account?
  You may apply for a corporate account either by phone or online with our Contact Form.  Upon receiving the new account application, a representative will contact you to further complete the process for opening a new corporate account.

 



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